Refunds and Return policy

Last Updated: August 25, 2026

At CgoMart, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or otherwise eligible product, we are here to help.

Please read the following policy carefully before requesting a return or refund.

1. Return Eligibility

Customers may request a return when:

• The product received is damaged or defective.
• The wrong product, size, color, or quantity was delivered.
• The product is significantly different from its description.
• The product is unused and remains in its original condition and packaging, where applicable.
• The item qualifies for return under the applicable product or seller’s return conditions.

Certain products may not be eligible for return due to their nature, hygiene requirements, personalization, or other applicable restrictions.

2. Return Period

Return requests should generally be submitted within 7 days of receiving your order, unless a different return period is stated on the product page or provided by the seller.

Items returned after the applicable return period may not be accepted.

3. Condition of Returned Products

To qualify for a return, products should, where applicable:

• Be unused or in their original condition.
• Include original packaging, labels, accessories, manuals, and other included items.
• Not show signs of misuse, intentional damage, or unreasonable wear.
• Be accompanied by the relevant order information.

We may inspect returned products before approving a refund or replacement.

4. How to Request a Return

To request a return, contact our customer support team with:

• Your name
• Order number
• Product name
• Reason for the return
• Clear photographs or videos showing the issue, where applicable

Our support team will review your request and provide instructions on the next steps.

Email: support@cgomart.com

Please do not send an item back without receiving return instructions from CgoMart or the relevant seller.

5. Refunds

Once a returned product has been received and inspected, we will determine whether it qualifies for a refund.

If approved, refunds may be issued through the original payment method or another appropriate method available to us.

Refund processing times may vary depending on the payment provider or financial institution.

6. Replacements and Exchanges

Where appropriate and subject to availability, CgoMart or the relevant seller may offer a replacement instead of a refund.

If the requested replacement is unavailable, an eligible refund may be provided.

7. Delivery and Return Costs

If the return is caused by an error on our part, such as receiving an incorrect, damaged, or defective product, CgoMart or the relevant seller may cover eligible return-related costs.

For returns based on reasons such as change of mind, incorrect selection, or other customer-related reasons, return or delivery costs may be the customer’s responsibility unless otherwise stated.

8. Non-Returnable Items

Some products may not be eligible for return, including certain:

• Perishable goods
• Personalized or customized products
• Hygiene-sensitive products
• Digital products
• Items that cannot be resold for health or safety reasons
• Products specifically identified as non-returnable on their product page

This does not affect any rights you may have under applicable consumer-protection laws.

9. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible. Photographs or videos of the package and product may be requested to help us investigate and resolve the issue.

10. Refund Exceptions

A refund may be declined where the product does not meet the applicable return requirements, including where damage resulted from misuse, improper handling, or unauthorized modification.

Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded.

11. Contact Us

For questions about returns, refunds, exchanges, or damaged orders, please contact:

Email: support@cgomart.com

We aim to make the return and refund process as clear, fair, and convenient as possible.

CgoMart — Making Everyday Shopping Easier.